On Wednesday, the Consumer Product Safety Commission (CPSC) declared that Fitbit is recalling nearly 1.7 million of its intelligent wristwatches because of a potential risk of burns.
The voluntary recall solely applies to Fitbit Ionic Smartwatch models, which contain a lithium-ion battery that can overheat and injure users. According to the CPSC, Fitbit sold approximately 1 million Ionic watches in the United States and 693,000 internationally from September 2017 to December 2021. Despite discontinuing the watch in 2020, the Google-owned company has received 174 reports worldwide of the smartwatch’s battery overheating. Among these 174 cases, 118 of them involve instances of burn injuries, including two reports of third-degree burns and four reports of second-degree burns. (“
“The well-being and safety of Fitbit users is our top priority. We are taking this action as a precautionary measure for our users,” the company mentioned in a statement alongside a compilation of frequently asked questions on the subject on its website. In this section, Fitbit explained that the recall is the outcome of an “extensive inquiry” that found the overheating incidents to be “very limited.”
Fitbit also underscored that the recall exclusively pertains to Fitbit Ionic devices and does not affect any other Fitbit smartwatches or trackers. Nevertheless, if you own one of the recalled models, both the company and CPSC strongly advise you to discontinue using the device immediately.
In response to the recall, Fitbit is giving customers the option of a refund worth $299 and a time-limited discount of 40% on select Fitbit devices, bands, and services. To receive the refund, customers are required to fill out a form on the Fitbit refund registration page. Subsequently, the brand will provide pre-paid packaging for returning the device, and after receiving the watch, users can anticipate their refund within three to six weeks, as mentioned by the CPSC. (“)
For further information, you may visit help.fitbit.com and the CPSC’s official site.
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